READ TIME - 4 minutes ⏳Email formatting looks broken? click here to view in browser.   I'm in the early phase of a design system project with a client right now. Before you build a system, you audit what already exists, and the usual version of that audit looks at standardization: how consisten...

READ TIME - 5 minutes ⏳ Email formatting looks broken? click here to view in browser.   A report goes live, everyone moves on to the next thing, and for a few months nobody really looks back at it. Then someone finally asks how it's doing, and the honest answer turns out to be uncomfortable. We d...